Course Operations Support · Ongoing Hourly
Your Course Is Built. Now It Needs Someone to Run It.
Weekly student support, monthly admin, and a steady hand on your platform — so your course keeps running smoothly as you grow, instead of quietly piling up in your inbox.
Straightforward $18/hr rate. Start with a trial block, see the work, then scale up.
The Investment
$18 / hour
A flat, honest rate — not a custom quote you have to ask for.
Student inbox & support-ticket management
Enrollment & access troubleshooting
Course-platform data entry & reporting
Onboarding sequences, documentation & SOPs
After the Launch
Student Support Doesn't Run Itself
A course launched once still needs someone answering emails and watching for issues. Left alone, even a well-built course starts to drift — quietly, until a launch week turns into a crisis.
"My welcome sequence worked great at launch. Honestly, I have no idea who's answering student questions right now."
"Every time I open a new cohort, I'm the one answering the same onboarding questions all over again."
"I built the course so I could stop being available 24/7. Somehow, I still am."
"Small things pile up quietly — an unanswered DM, a stuck enrollment — and I only find out when a student complains."
Course Operations Support exists so your students keep getting answers — handled, organized, and current — instead of slowly drifting back into your own inbox.
"Helped create a stronger online presence, improved customer journey, and a more effective digital infrastructure for my business."
What Changes
Picture Never Being the One Answering Again
Not more hours in your day. A partner who already knows your platform, watching your students so you don't have to.
01
Off the Inbox
You stop being the only person answering every student email, every day.
02
Support That Scales
Your student support scales as you add cohorts and grow your list, instead of straining under them.
03
Caught Before It Breaks
Enrollment and access issues get caught and fixed before your students ever have to ask twice.
04
A Steady Second Set of Hands
Direct support keeps your student experience aligned with where your course is actually headed next.
What's Included
The Course Ops Rhythm
Course Operations Support runs on three cadences, layered on top of each other. Select one to see what happens on that rhythm.
We keep your student inbox at zero, not just tidy.
- Student inbox response & triage
- Enrollment & access spot checks
- Course-platform error & broken-link check
- Flagged questions routed to you same-day
Onboarding, SOPs, and reporting kept current.
- Onboarding sequence review
- Documentation & SOP updates
- Course-platform data entry & reporting
- Recurring-issue pattern check
Direct support as enrollment and platform needs come up.
- Launch-week support scheduling
- Ad hoc student & access issues
- Direct line for platform questions
- Adjusting hours as your course grows
How It Works
From Trial Block to Ongoing Support
Book a Trial Block
See the work firsthand on one bounded task before committing to ongoing hours.
Scope Your Hours
We agree on what ongoing support covers — inbox, enrollment, platform upkeep — and how many hours makes sense.
The Rhythm Begins
Weekly student support and monthly admin start running quietly in the background.
We Grow With You
As your cohorts and audience grow, your support scales alongside them.
The Investment
$18 / hour
A flat, honest rate — not a custom quote you have to ask for.
Student inbox & support-ticket management
Enrollment & access troubleshooting
Course-platform data entry & reporting
Onboarding sequences, documentation & SOPs
Why Hourly, Not a Flat Retainer
A launch week and a quiet month don't need the same number of hours. Billing hourly means you only pay for the support you actually use that week — not a retainer sized for your busiest cohort.
You get a known rate before you start, scoped to real course-ops work — student support, enrollment, platform admin — not a menu of unrelated services.
"You're not paying for a bigger stack. You're paying for someone who already knows your platform."
Who's Behind This
Hi, I’m Loisa.
I don't do a trial block and disappear. Most of my client relationships continue well past the first five hours, because student support isn't a one-time project — it's something that has to keep happening while your course keeps running.
Course Operations Support is how I stay close to the platforms I've worked on, so the course creators I support never have to go back to answering their own student inbox.
Després & Co. · Course Operations & Student Success
See What You'll Receive
A Real Monthly Recap — Not a Black Box
Every month, you get a plain-language summary of student inquiries handled, what got done, and what's next — not just an invoice.
Després & Co.
GHL / Platform Specialist
Monthly Support Recap
Sample record — not a real client
Your Student Support, This Month.
42
Student Emails Handled
Weekly · Handled
What We Answered
Student inbox kept at zero
Enrollment questions answered same-day
2 access issues resolved
6
Enrollment Issues Resolved
Monthly · Organized
What We Improved
Re-wrote welcome email sequence
Updated student FAQ doc
Fixed 2 broken lesson links
0
Tickets Open
Ongoing · Support
Next Month's Focus
Prep launch-week support plan
Review enrollment data
Quarterly check-in call
"Everything's handled and current — the fixes above are already live. Let's talk through your next cohort launch on our call." — Loisa
Illustrative recap; uses a fictional sample platform for illustration — not a real client.
Client Testimonials
Kind Words From Founders and Fellow Strategists
"Helped create a stronger online presence, improved customer journey, and a more effective digital infrastructure for my business."
"Every detail handled with precision and care. The workflow is clearly well thought out, allowing for seamless coordination and timely delivery."
"This has been a genuine game-changer — practical, actionable guidance I could immediately apply to talent management and campaign strategy, from a mentor who truly cares about my growth."
"Working with Loisa Després means smooth, seamless collaboration — organized, structured, and always thought through from start to finish."
"Leads the HL Mastery Program with support that is consistent, practical, and always aligned with helping strategists make real progress."
"Working with Loisa Després means smooth, seamless collaboration — organized, structured, and always thought through from start to finish."
"A powerhouse when it comes to systems and GHL — someone who understands both the tech and the strategy behind building a digital legacy."
"Calm, reliable, and solution-oriented — everything is handled with structure, intention, and a deep understanding of how systems should support growth."
"Loisa brings calm, structured, systems-first thinking to everything she does — the reliable, organized support any overwhelmed business owner needs."
Before You Request It
Quick Questions
What if I've never used a VA for student support before?
That's the most common starting point. We begin with a 5-hour trial block on one real task, so you can see the work quality before handing over anything ongoing.
Do I have to start with the Trial Block first?
Yes — it's the entry point for every new client. It's a low-risk way to see how I work on your actual platform before committing to ongoing hours.
Why is the price hourly instead of a flat retainer?
A launch week and a quiet month don't need the same hours. Hourly billing means you only pay for the support you actually use, at a known rate — not a retainer sized for your busiest week.
What's the difference between Course Operations Support and the GHL/Platform Specialist add-on?
Course Operations Support covers the day-to-day: student inbox, enrollment, data entry, onboarding. The GHL/Platform Specialist add-on covers the technical side — GoHighLevel, Thinkific, and AccessAlly setup, fixes, and launch-week support.
Can I change my hours or pause later?
Yes — hours scale up or down as your course does, and there's no long-term lock-in beyond the initial trial block.
What if something urgent comes up between our regular check-ins?
Send it over — urgent student or platform issues get flagged and handled outside the regular weekly rhythm, not left for the next scheduled check-in.
Ready to Get Your Student Inbox Off Your Plate?
Book a 5-hour trial block and see the work firsthand before committing to ongoing hours.
"Fifteen years of getting it done — seven of them running a course platform."
Course operations support for creators and coaches — so you can focus on your students, not your inbox.
FAQs
What services do you offer?
We specialize in high-level technical support, including Expert Sales Funnels, Website Management, and Streamlined Systems designed to give you your time back. We handle the "heavy lifting" so you can lead.
How do I know if we’re a good fit?
We partner with heart-centered entrepreneurs who value Operational Integrity and a Heartfelt Connection. If you're looking for a partner who takes full ownership of your tech with minimal supervision, let's chat!
Do you handle Social Media Management (SMM)?
Yes! As a PH-based SMM and Virtual Assistant, I help build digital legacies by managing your online presence and systems with heart.
How do I get started?
The first step is a complimentary Discovery Call! ✨
This allows us to discuss your vision and how we can best support your growth. You can Send us a Message.
What is your experience level?
I bring over 6 years of global experience in high-level technical and administrative support. My background ensures your business is in expert hands.